Credit card payments in favor of Eleuthera Adventure Tours Ltd are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as ELEUTHERA ADVENTURES on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to email@example.com for all inquiries regarding your credit card payments and chargebacks.
Terms of Service
If Eleuthera Adventure Tours (EAT) cancels a tour or event due to dangerous weather conditions, or other conditions beyond our control, you will receive 100% refund back. Should you choose not to attend or are unable to attend you may get up to a 50% credit towards a future event or rental if you cancel in writing by email to firstname.lastname@example.org at least 30 days prior to the event or rental, within 30 days of your booking with EAT we will not be able to issue a refund. However, we will do everything possible to get you on another tour or rental. Also due to safety reasons we may request meeting at an alternative location. This is for safety reasons and to provide you with the safest trip plan possible. For example, if the wind is to high to go out on the east side of the island we may request meeting on the west side at a different location. We typically will not know this until 2 days before your trip. It is imperative that we have contact information that you can access while on Eleuthera. We use whatsapp, google voice, text, phone, and email for your convenience. If you do not provide us with your on island contact information we are not responsible for information you may miss on your tours. This may result in you missing your time and location which we will attempt to reschedule but cannot guarantee availability. Safety is our number one priority.
Please bring or wear clothing you don’t mind getting wet, sunscreen, sunglasses, brimmed hat, sturdy shoes, water to drink, and be ready for a spectacular experience in the world class beauty of the Eleuthera Island!