Terms and conditions - Eleuthera Adventure Tours

Terms and conditions

Credit card payments in favor of Eleuthera Adventure Tours Ltd are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as ELEUTHERA ADVENTURES on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Terms of Service

If Eleuthera Adventure Tours (EAT) cancels a tour or event due to dangerous weather conditions, or other conditions beyond our control, you will receive 100% refund back. Should you choose not to attend or are unable to attend you may get up to a 50% credit towards a future event or rental if you cancel in writing by email to info@eleutheraadventuretours.com at least 30 days prior to the event or rental, within 30 days of your booking with EAT we will not be able to issue a refund. However, we will do everything possible to get you on another tour or rental. Also due to safety reasons we may request meeting at an alternative location or time. This is for safety reasons and to provide you with the safest trip plan possible. For example, if the wind is too high to go out on the east side of the island, we may request meeting on the west side at a different location. Since tides vary on both sides, we may ask to change a time. We will do everything possible to avoid this, but Safety is our number one priority. It is very important that we have your best contact number for that day when you book your trip and one that you have access to while on Eleuthera. We use whatsapp, google voice, text, phone, and email for your convenience. If you do not provide us with your on-island contact information we are not responsible for information you may miss on your tours. This may result in you missing your time and location which we will attempt to reschedule but cannot guarantee availability. Safety is our number one priority.

We appreciate your business and look forward to getting you out on Eleuthera!

Thank you,